This course aims to enable the students to recognize and assess quality management processes in a hospitality and tourism related organization and to evaluate departmental processes and planning strategies.
Topics include concepts and Terminologies of TQM: Definition, common elements and terminology; Vision and reality – Bridging the gap; constructive and critical personal reflection; proposed quality, self-assessment and peers assessment; seeking practical feedback for supervisors and continuing improvement, developing a personal management philosophy and personal development plan.
- Teacher: Winona Suarez